FAQ

If you don’t find the answer to your question here, feel free to contact us!

What is the minimum age requirement to rent a vehicle?

21 yrs old with an underage (Under 25) fee of $15.00 ++ per rental day.

Is there a required deposit amount?

A deposit of the estimated rental total will be held to your credit card upon pick up of the vehicle.

What is your cancellation policy?

24 hours prior to the pick up time to avoid late cancellation charges. Late cancellation is $50.00++

Can I use a prepaid/gift credit/debit card?

This can only be used as a form of payment at the end of your rental.

Can I purchase insurance?

We do not offer optional insurance for purchase. Please verify your coverage with your personal insurance or credit card company.

Does my personal insurance cover me in the rental?

Insurance policies have different coverage. Some credit cards provides coverage in a rental vehicle. Please verify with your insurance carrier and or your credit card company.

Do you have an hourly rates?

We have a 24 hour minimum charge. Each additional hour thereafter is a charge of $10.00+ associated taxes per hour.

What are the taxes?

$3.00 per day State of Hawaii surcharge, and 4.166% Hawaii state tax.

How do I get to the rental car location from the airport or the ferry dock?

Shuttle services are available for a fee. Fees vary by location and service provider.

Do you have an office at the airport?

We are located off site, 3 miles from the Lana’i airport. The location address is 1036 Lanai Avenue.

Where can I go with the rental car?

Go to the section marked “map”. The map is outlined with all of the accessible site seeing opportunities. Weather permitting.

Is there anything I need to know about operating the jeep?

They operate the same as any automatic transmission vehicle. The only difference is that you will need to engage the for wheel drive as needed. Four wheel drive instructions are provided and can be demonstrated at the time of rental, upon request.

Why is the rental car so expensive?

Due to our island’s exclusivity, cost of doing business is high. We wish it was different too.

Are you the only rental car agency on Lana'i?

We are currently the only national car rental agency on the island of Lana’i.

Can we remove the tops from the vehicle?

Due to the excessive amount of dirt trails we provide non removable hard top vehicles to keep you and the interior clean.